Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, field service reports, system problem reports and monthly reports. The Customer Support Engineer , an ambassador for ASML, must be the first line of support for the repair and maintenance help desk engineer of the ASML Systems. Such awareness means understanding the needs of their customers so they can get their problems solved as quickly as possible. Vet application defects with leadership team and work closely with QA and Development Teams to resolve application issues.

Thank you in advance for taking a look at the list of responsibilities and qualifications. The next role we’re going to look at is the desk support technician profession. In fact, they earn a $11,729 lower salary than help desk engineers per year. On average, desktop support specialists reach similar levels of education than help desk engineers. Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. In this section, we take a look at the annual salaries of other professions.

Desktop Support Engineer- Hedge Fund

The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row. Apply OSpatchesandupgradeson a regular basis, and upgrade administrative tools and utilities.

They monitor the performance of the company’s desktop infrastructure. Technical Support, 11%Provided in-person and remote technical support to over 50,000 military and civilian customers. An IT help desk job salary can depend on the company and where you work. Rewarding IT careers often begin on the help desk and the support field is booming at the moment. Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth. The IT help desk job market is expected to continue to be on the rise in the coming years. Core IT help desk software features include IT ticket management and risk detection.

Related Job Descriptions

A help desk solution is the main point of contact for service requests and user issues. Singular is an established brand in the iGaming industry developing award-winning solutions that stand out with their flexibility, reliability, and innovation. As of 2021, Singular is part of the biggest iGaming brand worldwide, Flutter Entertainment. The backbone of our success lies in using novel technologies & agile processes by our team of 160+ highly-skilled people. An interest in learning and keeping up to date in SQL server, mobile communications software, web application developments and cloud computing. Excellent communication skills , especially with regards to providing information to clients.

The difference in salaries is information engineers making $52,559 higher than help desk engineers. A help desk engineer annual salary averages $52,444, which breaks down to $25.21 an hour. However, help desk engineers can earn anywhere from upwards of $36,000 to $74,000 a year. This means that the top-earning help desk engineers make $66,000 more than the lowest-earning ones. Assist users with MFG/Pro password resets, and clearing print jobs, configure VPN client software.

Help Desk Engineer Jobs You Might Like

Additionally, information engineers earn a higher salary in the technology industry compared to other industries. Additionally, help desk engineers earn an average salary of $67,498 in the finance industry. But if you’re interested in companies where you might earn a high salary, help desk engineers tend to earn the biggest salaries at Bain & Company, Booz Allen Hamilton, and Cognizant. At Booz Allen Hamilton, help desk engineers earn an average of $83,961, while the average at Cognizant is $72,586.

An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business.

Manage and maintain consistency of software configurations for the Citrix & VMWare environments. Proven record of experience working with Service Desk, Call Center or any other ticketing systems. At least two years of experience of working in a supporting organization. Generate new and update existing knowledge base articles and work instructions.

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Review the job openings, similar jobs, level of education, and experience requirements for the Help Desk Engineer job to confirm that it is the job you are seeking.